Frequently Asked Questions

Everything you need to know about our professional imaging gear and services.

What is the standard shipping time for SIRUI products?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination.

Do SIRUI products come with a warranty?

Yes, we offer a comprehensive warranty on our products. Tripods and support systems generally carry a 6-year warranty, while lenses and electronic components come with a 2-year limited warranty.

What is your return policy?

We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

Are SIRUI lenses compatible with my camera brand?

We manufacture lenses for various mounts including Sony E, Fujifilm X, Micro Four Thirds, Canon RF, and Nikon Z. Please check the specific product page to ensure the mount matches your camera body.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.